Black and White ! Where are the Colors

Received a call from a new user wanting to know why her documents were not printing in color from the laser printer.

I told her that the printer is a black and white laser printer.

She said well the program said what you see is what you will get.

I told her again that the printer is only prints in black and white.
She continued to blame the software and her computer alongwith printer and wanted someone to come take a look at it.