AOL! The Internet
I listened one day as a gentleman explained that "nothing was happening" on the web. Assuming this meant that he was having problems with his connection, I asked him for the exact error message he was receiving. "I'm not getting any error messages," he said. "I just double clicked the Dial Touch America icon and hit Connect. It dialed, made some noise, then it said I was connected. It shows the duration here, which says I have been connected for 1 hour and 38 minutes but nothing has happened yet!" It was a slow day, so I walked him through all the basics of using a web browser to navigate around the web. It was obvious at this point that this gentleman's only previous Internet experience was AOL. Those darn AOL users think the Internet is all about what you're forced to see, not what you choose to see.
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